Returns & Refunds Policy

Last updated: October 25, 2026

This policy covers paid digital downloads and physical art prints purchased from Love & Light Art.

Digital purchases

Digital products include phone wallpapers, printable artwork and digital art cards.

Once we provide access to the files, we do not accept change-of-mind returns or exchanges, except where applicable law requires otherwise. Please review the product description, formats and dimensions before purchasing.

This restriction does not affect your rights if a product is faulty, inaccessible or materially different from its description.

Help with a digital download

If your download is missing, incorrect, corrupted or cannot be opened, email allison@loveandlightart.com with your order number and a description of the problem.

We will help restore access or supply the correct, usable files. If we cannot provide what you purchased, we will refund the affected purchase. Any additional remedies required by applicable law remain available.

No physical return is necessary for a digital purchase.

Free downloads have no purchase payment to refund. Please contact us if you need help accessing a free wallpaper.

Physical art prints

We do not accept change-of-mind returns or exchanges for physical prints, including requests for a different size or artwork after delivery, except where applicable law requires otherwise.

Please check the print’s dimensions, materials and framing details before ordering.

This restriction does not apply to damaged, defective or incorrect items, or limit your rights when an item does not match its description.

Damaged, defective, incorrect or missing prints

Please email allison@loveandlightart.com promptly if your print arrives damaged, is defective, differs materially from its description or is the wrong item. Contact us if your shipment appears lost.

Include your order number and a brief description of the issue. Photos of the item and packaging, where available, can help us investigate.

We will review the problem and arrange an appropriate resolution, including a replacement or refund where appropriate or required by law.

Please contact us before returning a print so we can provide the correct return instructions. If we require the return of a damaged, defective or incorrect item, we will cover the necessary return shipping.

When we refund an item because of a defect, shipping damage or our error, the refund includes any original shipping charges attributable to that item.

Cancellation requests

If you need to cancel or change an order, email us as soon as possible.

We will check whether digital access has already been provided or a physical print has entered production or shipping, and confirm what changes remain possible. We cannot guarantee that we can stop an order already being fulfilled.

Any cancellation rights provided by applicable law take priority over these limitations.

Duplicate charges

Contact us if you believe you were charged twice for the same purchase. We will review the transactions and refund any confirmed accidental duplicate charge.

Refund processing

Approved refunds go to the original payment method. We will confirm when we issue a refund; your bank or payment provider determines when it appears in your account.

Your legal rights

This policy does not exclude any cancellation, return, refund, warranty or other consumer rights that applicable law gives you. Where those rights apply, they take priority over restrictions in this policy.

Questions: allison@loveandlightart.com.