Shipping & Digital Delivery Policy

Last updated: October 25, 2026

Love & Light Art offers digital artwork and, when available, physical art prints. Each product page identifies what you will receive, its format and how it will be delivered.

Please check the product description before ordering, particularly whether you are choosing a physical print or a digital file to download.

Digital downloads

Digital products may include phone wallpapers, printable artwork and art cards.

For paid digital products, we provide access after successful payment using the delivery method described on the product page. Any different delivery schedule will be stated before purchase.

Free downloads are available through the method described on their download page.

Digital products do not require postal shipping. There is no shipping charge for an order containing only digital products.

A digital download does not include a physical print, printing services, paper or a frame unless the product description expressly includes them.

Accessing your files

The product page describes the included files, formats, dimensions and any printing instructions. Files may be provided individually or together in a ZIP folder.

You will need a device and software capable of opening the supplied formats. Phone wallpaper appearance and cropping can vary by device. Colors may also vary across screens, printers and paper.

If your download link arrives by email, please check your spam or junk folder if you do not see it.

Six-week surgery recovery cards

The six-week series is delivered as a complete digital set to the purchaser after successful payment.

The purchaser shares the cards with the intended recipient. Love & Light Art does not send scheduled weekly messages to the recipient.

The product page explains what the set contains. The included Start Here guide provides the suggested sharing schedule, file instructions and guidance for beginning the series.

Physical art prints

Physical prints are shipped to the delivery address provided at checkout.

The product page describes the print’s size, materials and whether framing or other items are included. Please review these details before ordering.

Preparation or production time is separate from shipping transit time. The relevant product page and checkout provide the delivery information available for your order.

Shipping destinations, available delivery options and charges are shown before you complete your purchase. Any free-shipping offer will state its conditions.

If international shipping is offered, information about applicable import duties, taxes and who pays them will be provided before purchase.

Orders containing physical and digital products

Digital files and physical prints are delivered separately.

Access to a digital product does not mean that a physical print has shipped. Shipping charges for a mixed order relate to the physical items.

Shipping updates and address changes

When tracking is available, we will provide the tracking information after dispatch.

Please check your delivery address carefully before submitting your order. If you notice an error, contact us promptly. We will confirm whether an address change is still possible based on the order’s production or shipping status.

Delivery estimates can be affected by production issues, carrier delays, weather or customs processing. If we learn of a significant delay affecting your order, we will contact you using the information provided at checkout.

Missing, damaged or incorrect deliveries

If a download is missing, incorrect or inaccessible, or a physical print arrives damaged, incorrect or appears lost in transit, please email allison@loveandlightart.com.

Include your order number if you have one and a brief description of the problem. For a damaged or incorrect print, photos of the item and packaging, where available, can help us investigate.

We will review the issue and help arrange an appropriate resolution. Nothing in this policy limits your rights under applicable consumer law.